I canceled my order and requested a refund of my money. I don't think AH is doing their producers any favors. I would love to hear what the makers and artists think of AH. That's a long ride they take on a customer's funds.
#Artful home extranet full
They take the full payment and do not pay the maker or artist for their portion (minus a hefty commission for AH, of course) until after the "commissioned" items ship and are accepted by the buyer. It's a dishonest take on how these galleries work, too. The truly obnoxious part of this is that she was placing the blame entirely on the artist, not on AH. I repeat: she said that they could not commit to a shipping date! This woman made a lot of excuses, but pointed y avoided the fact that AH had not bothered to inform this customer there was no way in hell the $600 item was going to get to me within the fulfillment deadline, and that AH had no idea when it would be shipped. So? I was not complaining about the way they take orders, but about not being informed about the delay in fulfillment. The customer service agent said that AH considers orders to be "commissions" and that's why customers are always charged up front for all items. I heard nothing from AH for six and a half weeks, and when I contacted them I was told that the textile artist had been "inundated" with orders and was trying to catch up. The maximum fulfillment date was six weeks out. I purchased a $600 article of clothing made from a hand-dyed textile, and was told it would ship "on or before X date." The item was paid for, in full, up front.
The business falls apart when something is made to order or backordered, because AH takes no responsibility for the transaction. I have made a few good purchases from the site, but only for items that are on hand and ready to ship. So when you buy something it is shipped by the maker, artist or manufacturer, not from a warehouse.
It's sort of online gallery, for the most part, although they do carry some mainstream retail items that are (I assume) drop shipped from the manufacturers. In response to all of this, I have now decided to return all of the items in the order, request that they remove my email and regular mail address from their marketing lists and will never buy from them again.Īrtful Home is a middleman business. Instead, I am stuck with an almost $90.00 item of clothing that is useless to me. customer service is supposed to do what is right. Sometimes, in the interest of good faith and when a customer was unaware of a final sale restriction. The fact is they were inconsistent in their notices regarding "Final Sale." I would never have ordered the item had I known. Nevertheless, Jane in customer service keeps insisting that I had notice, their system won't allow them to process a return for the item and they won't issue me a credit for an item that I do not want. I have spend thousands of dollars on clothing and jewelry.
I have been a good customer of Artful Home for many years. Of course, when I tried the dress on it was completely unflattering and contacted customer service to let them know that I couldn't wear the dress, had no idea when I ordered from the online catalog that it was a final sale and would they please issue me a return authorization. When the items finally arrived on January 25,2022 I was surprised to see on the pack slip that the item was a final sale. Had there been proper notice, I would have cancelled at that point as well. There was a photo of the item in question, along with a description, but no "Final Sale" notice in the email. If I had, I would have cancelled that item as I always have to try clothes on to see how they fit once received.Īfter weeks of waiting for my order, I receive an email that the item in question (along with the other six (6) items were delayed and would ship as soon as possible. The order confirmation came through with a note that the one item was a "Final Sale", but I didn't notice it. The online catalog didn't mention that one of the items was a "Final Sale" and could not returned.
I ordered seven (7) items of clothing from Artful Home.
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